frequently asked questions

MOVE is a boutique fitness club designed for women, offering expert strength coaching in a supportive, women-focused environment.

We focus on helping women move well, get strong and build confidence. Our coaches get to know your goals and help you progress at your own pace.

We celebrate what your body can do, not just a number on the scale.

Absolutely!

You don't need previous experience or a certain fitness level to begin. Our coaches help you learn movements, build confidence and progress safely at your own pace.

If you'd prefer more individual guidance, MOVE STRONG or GETPERSONAL may be a great starting point.

• MOVE | Group Fitness: Coached classes with the energy of our community.
• MOVE STRONG: Semi-private strength coaching in a consistent POD of up to six women.
• GETPERSONAL: One-on-one Personal Coaching.
• MOVE SOLO: Independent Open Gym training.
• MOVE UNLIMITED PLUS: Group Fitness and Open Gym combined in one membership.

Not sure where to begin? Our team can help you choose.

Expect a warm welcome, clear guidance and supportive coaching.

Depending on your program, your first visit may include discussing your goals, learning foundational movements and getting familiar with the space.

You don't need to know what you're doing before you arrive. We'll guide you.

That's completely normal, especially if strength training is new to you.

You won't be expected to keep up with anyone else. Our coaches offer appropriate progressions and help you feel comfortable as you learn.

The right frequency depends on your experience, goals, schedule and recovery.

Consistency matters more than doing as much as possible. Our coaches can help you build a realistic routine.

MOVE Group Fitness includes coached strength and conditioning classes designed to help you improve strength, movement and confidence.

Our coaches provide instruction, feedback and appropriate exercise options while you train alongside a supportive community of women.

No previous strength training experience is required.

Our coaches provide guidance and exercise options suited to different experience levels.

If you'd prefer more individualized attention, MOVE STRONG or GETPERSONAL may be a better starting point.

MOVE offers several ways to enjoy coached Group Fitness classes.

• MOVE UNLIMITED AutoPay: Unlimited Group Fitness classes, renewing every 28 days.
• MOVE UNLIMITED 1-Year Prepay: Unlimited Group Fitness classes for one year, paid in advance.
• MOVE 10-Pack: A package of 10 Group Fitness classes for members who prefer flexible attendance without recurring AutoPay. Package validity and use are subject to purchase terms.
• MOVE Drop-In: A single Group Fitness class, subject to availability.

View current pricing

Group Fitness classes are booked through Mindbody.

Once your membership or class package is active, select your preferred class time and reserve your spot.

Availability may vary, so we recommend booking early.

Please cancel your Group Fitness reservation at least 8 hours before class if you cannot attend.

Late cancellations and no-shows are subject to a $15 fee for applicable memberships.

Class packages and Drop-In passes are also subject to their applicable booking terms.

MOVE UNLIMITED is designed for members who want unlimited Group Fitness access through an AutoPay or annual prepaid membership.

MOVE 10-Pack includes ten Group Fitness classes without recurring membership billing.

The best fit depends on how frequently you plan to train and the flexibility you prefer.

• MOVE UNLIMITED AutoPay: Earn one week of complimentary freeze time after every three consecutive completed, paid AutoPay cycles.
• MOVE UNLIMITED 1-Year Prepay: Includes four weeks of membership freeze time during the annual term.

AutoPay members may bank and combine earned weeks, up to a maximum available balance of four weeks.

Freeze requests require advance approval and are subject to membership terms.

Previously offered prepaid memberships, including 24-week options, follow their original purchase agreements. See Memberships & General Policies below for details.

MOVE 10-Pack and Drop-In purchases follow their own validity and purchase conditions.

Yes! MOVE UNLIMITED is the new name for our unlimited Group Fitness membership, previously called MOVE OFTEN.

Existing memberships may still display as MOVE OFTEN in Mindbody during the transition.

Your membership benefits and conditions remain subject to your existing agreement.

Contact our team if you have questions about your membership.

Eligible unlimited members may invite a first-time guest to experience a complimentary introductory class.

Guest visits are subject to eligibility and class availability. Please check with our team before booking.

MOVE STRONG combines personalized strength coaching with the connection and accountability of a small group.

You'll train in a regular POD of no more than six women, allowing your coach to provide individualized feedback.

Explore MOVE STRONG

MOVE STRONG members train twice per week in their regular POD, with 50-minute coached sessions.

Training at a consistent time with a familiar coach and group helps build accountability, connection and progress.

POD availability depends on the current schedule.

Absolutely!

MOVE STRONG is a great option if you're new to strength training, returning after time away or looking for more personalized guidance.

Your coach meets you where you are and helps you progress at your own pace.

GET STARTED | MOVE STRONG 16

MOVE STRONG 16 is our introductory eight-week program. It includes 16 coached sessions, training twice per week in your regular POD.

CONTINUE YOUR STRENGTH JOURNEY

• MOVE STRONG 8: Eight coached sessions every 28 days on AutoPay.
• MOVE STRONG 12-Week Prepay: 24 coached sessions over 12 weeks.
• MOVE STRONG 24-Week Prepay: 48 coached sessions over 24 weeks.

Continuation options are subject to POD availability and applicable membership terms.

Please notify MOVE at least 24 hours in advance if you cannot attend your scheduled POD.

Depending on availability and your membership allowance, you may be eligible for a same-day POD switch or an approved make-up option.

Late cancellations and no-shows are forfeited and are not eligible for make-ups.

Eligible options include:

• Same-Day POD Switch: Attend another available POD time on the same day as your regularly scheduled session.
• Saturday Make-Up POD: Attend a designated coached Saturday make-up session, subject to availability.
• Self-Guided Open Gym: Complete a workout independently using a program provided by your coach.

Members cannot move a missed weekday POD session to another regular weekday POD on a different day.

All arrangements require approval and must be completed within the original membership cycle or term.

• MOVE STRONG 16: Up to four eligible make-ups during the eight-week term.
• MOVE STRONG 8: Up to two eligible make-ups per 28-day AutoPay cycle.
• MOVE STRONG 12-Week Prepay: Up to six eligible make-ups during the term.
• MOVE STRONG 24-Week Prepay: Up to twelve eligible make-ups during the term.

Make-ups must be completed within the original membership cycle or term and do not carry over.

At least 24 hours' notice of the missed session is required for make-up eligibility.

Sessions cancelled with less than 24 hours' notice are considered late cancellations.

The session is forfeited and is not eligible for a make-up. The same applies to no-shows.

• MOVE STRONG 16: No standard freeze included.
• MOVE STRONG 8: No standard freeze included.
• MOVE STRONG 12-Week Prepay: Up to one week of approved freeze time.
• MOVE STRONG 24-Week Prepay: Up to two weeks of approved freeze time.

Eligible freezes must be approved in advance and follow the applicable membership terms.

Medical freeze requests are reviewed separately.

MOVE STRONG 8 is a recurring 28-day AutoPay membership.

Cancellation requires at least 28 days' written notice.

Prepaid programs follow their respective purchase agreements.

Please contact the MOVE team to submit a cancellation request.

Absolutely!

MOVE STRONG 16 is your introductory training experience.

After completing it, you can continue with MOVE STRONG 8, MOVE STRONG 12-Week Prepay or MOVE STRONG 24-Week Prepay, subject to POD availability.

We recommend arranging your continuation membership before your introductory term ends to help maintain your preferred POD schedule.

If MOVE cancels a scheduled coached POD session, our team will arrange an appropriate replacement opportunity.

A studio-cancelled session does not use your regular member make-up allowance.

Available arrangements will be communicated directly to affected members.

GETPERSONAL offers dedicated one-on-one strength training with a MOVE coach.

Sessions and programming are tailored to your experience, abilities and personal goals.

GETPERSONAL is ideal for women who prefer individual attention, want to learn strength training fundamentals, have specific goals or need a more personalized approach.

Yes. Personal Coaching appointments can be rescheduled with at least 24 hours' notice, subject to coach availability.

Appointments cancelled with less than 24 hours' notice are subject to our cancellation policy.

Personal Coaching appointments require at least 24 hours' notice to cancel or reschedule without penalty.

Appointments cancelled with less than 24 hours' notice, or missed without notice, are charged in full or deducted from your prepaid session package.

If you arrive late, your session will still end at its scheduled time.

Exceptions for emergencies may be reviewed by MOVE management.

Sessions cancelled with at least 24 hours' notice may be rescheduled, subject to coach availability and package terms.

Late cancellations and no-shows are not eligible for make-ups and are charged in full or deducted from the package.

Emergency exceptions may be reviewed by MOVE management.

Package freezes and extensions depend on the terms of your Personal Coaching agreement.

Please contact our team to discuss your circumstances and available options.

MOVE SOLO gives you access to our training space and equipment for independent workouts during designated Open Gym times.

It's a great option for women who are comfortable training independently and want flexibility in their workout routine.

Yes. Please reserve your Open Gym time through Mindbody before arriving.

Open Gym access is subject to the designated schedule and available capacity.

Please cancel your Open Gym reservation at least 4 hours before your scheduled time.

There is currently no monetary late-cancellation or no-show fee for Open Gym.

We still ask members to cancel promptly so another member can use the space.

• MOVE SOLO Unlimited AutoPay: Unlimited Open Gym access, renewing every 28 days.
• MOVE SOLO 1-Year Prepay: Unlimited Open Gym access for one year.
• MOVE SOLO Drop-In: A single Open Gym visit, subject to pass terms and availability.

View membership pricing

• Unlimited AutoPay: Earn one week of complimentary freeze time after every three consecutive completed, paid AutoPay cycles.
• 1-Year Prepay: Includes four weeks of membership freeze time during the annual term.

AutoPay members may bank and combine earned freeze weeks, up to a maximum available balance of four weeks.

Freeze requests require advance approval.

MOVE UNLIMITED PLUS combines MOVE Group Fitness and MOVE SOLO Open Gym access in one membership.

It's designed for women who want the coaching and community of Group Fitness alongside the flexibility to train independently.

Access remains subject to the applicable class and Open Gym booking schedules.

Both Group Fitness classes and Open Gym sessions are booked through Mindbody.

Each booking follows the applicable reservation and cancellation rules:

• Group Fitness: 8-hour cancellation window; $15 late-cancellation or no-show fee.
• Open Gym: 4-hour cancellation window; currently no monetary late-cancellation fee.

Yes! MOVE UNLIMITED PLUS AutoPay members earn one week of complimentary freeze time after every three consecutive completed, paid AutoPay cycles.

Earned weeks carry forward and can be combined, up to a maximum available balance of four weeks.

An approved freeze pauses the entire PLUS membership, including both Group Fitness and Open Gym access.

PLUS earns one freeze allowance, not separate allowances for each service.

Freeze requests require advance approval.

No. MOVE UNLIMITED PLUS is one combined membership.

An approved membership freeze applies to both Group Fitness and Open Gym access together.

GETSTRONG TEENS offers strength training opportunities for teen girls, focused on developing strength, movement skills and confidence in a supportive environment.

Contact our team for current program details, age eligibility and registration information.

Previous strength training experience is not necessarily required.

Our coaches focus on foundational movement skills, appropriate progressions and building confidence.

Specific eligibility may vary by program.

Attendance and make-up policies depend on the specific GETSTRONG TEENS program.

Please review the registration terms or contact our team for details.

Cancellation and transfer eligibility depend on the program's registration terms.

Please contact our team before making changes to a registration.

Membership structures vary by program.

Some memberships renew on recurring 28-day AutoPay cycles, while others are introductory programs, prepaid memberships, class packages or Drop-In purchases.

Your purchase agreement outlines your access, billing, freeze benefits, cancellation requirements and other applicable terms.

All MOVE AutoPay memberships require at least 28 days' written notice to cancel.

Please submit your cancellation request to the MOVE team in writing.

Your membership remains active and applicable scheduled payments continue during the notice period, in accordance with your agreement.

Prepaid memberships, class packages and promotional offers follow their respective purchase terms.

Yes! MOVE UNLIMITED, MOVE SOLO and MOVE UNLIMITED PLUS AutoPay members earn one week of complimentary freeze time after every three consecutive completed, paid AutoPay cycles.

Earned freeze weeks carry forward and can be combined for longer planned absences, up to a four-week maximum available balance.

For example, after six qualifying AutoPay cycles, you could have two earned weeks available if you haven't used any.

Freeze time must be earned before it can be used. All requests require advance approval.

Unused earned freeze time is not transferable and expires when the membership is cancelled.

MOVE STRONG memberships and previously offered prepaid memberships have separate freeze policies.

Please contact the MOVE team in advance with your requested freeze dates.

Our team will review your available freeze allowance and confirm whether the request can be approved.

During an approved freeze, membership access is paused and billing is handled according to the applicable membership terms.

We understand that injuries, illness, surgery and other medical circumstances can interrupt your training.

Medical freeze requests are reviewed separately from standard membership freeze allowances.

Supporting documentation may be required. Approval, duration, billing adjustments and any effect on reserved MOVE STRONG POD spaces depend on your circumstances and membership terms.

Please contact our team as soon as possible so we can discuss your options.

From time to time, MOVE offers limited-time promotions, prepaid packages and membership options that may no longer be available for purchase.

If you purchased one of these memberships, the benefits, expiry dates, freeze allowances, cancellation requirements and other conditions outlined in your original purchase agreement continue to apply.

For example, members who purchased a previously offered 24-week (six-month) prepaid membership have an allowance of up to two weeks of approved freeze time during their prepaid term, subject to their original agreement.

Current website pricing and membership options may differ from those associated with your existing membership.

If you're unsure about your membership terms, please contact the MOVE team.

If you purchased one of MOVE's previously offered 24-week (six-month) prepaid memberships, your membership includes up to two weeks of approved freeze time during the 24-week term, subject to your original membership agreement.

This legacy prepaid freeze allowance is separate from the current MOVE UNLIMITED, MOVE SOLO and MOVE UNLIMITED PLUS AutoPay freeze policy.

Unlike eligible current AutoPay memberships, this prepaid membership does not earn additional freeze weeks after every three paid AutoPay cycles.

Freeze requests must be submitted in advance and approved by the MOVE team.

Your original purchase agreement continues to govern your membership benefits and conditions.

Unused classes or sessions do not automatically carry over.

MOVE STRONG make-ups must be completed within the original membership cycle or term.

MOVE 10-Pack, Drop-In and other class packages follow their individual validity and purchase terms.

Refund eligibility depends on the membership or program purchased and its applicable agreement, subject to applicable law.

Prepaid memberships, promotional offers, class packages and Personal Coaching packages may have different terms.

Please review your purchase agreement or contact the MOVE team with questions about your specific membership.

Every pregnancy and postpartum experience is different.

Please let your coach know so you can discuss appropriate training considerations.

Follow your healthcare provider's guidance regarding exercise during pregnancy and postpartum.

Please tell your coach about any injury, limitation or concern that may affect training.

Our coaches can offer appropriate exercise alternatives within their professional scope.

For medical conditions or recovery from surgery, consult your healthcare professional as appropriate.

We train your body for life.

Rather than relying primarily on machines, MOVE teaches foundational movements such as squatting, hinging, pushing, pulling and carrying.

Our coaches help you develop strength, mobility, stability and body awareness.

Your personal best is exactly that — personal.

Maybe it's your first push-up, a heavier deadlift, moving better, feeling more confident or simply showing up consistently.

We celebrate what your body can do.

MOVE focuses on functional strength training.

Our equipment includes barbells, bumper plates, kettlebells, dumbbells, training rigs, monkey bars, plyometric boxes, wall balls, prowlers, battle ropes, Olympic rings, rowing machines, AssaultBikes, heavy bags and more.

Don't recognize half of those? That's fine. We'll teach you!

Wear comfortable workout clothing that allows you to move freely.

Choose something you feel comfortable and confident wearing while squatting, bending, pushing and pulling.

Shoes are optional for some aspects of our training.

If you prefer shoes, we generally recommend a flat, stable shoe with a wide toe box and a relatively thin, firm sole rather than a highly cushioned running shoe.

Your coach can help you choose what works best for your training.

Yes!

We offer childminding during designated times to help moms prioritize movement and self-care.

Spaces may be limited and advance registration is required.

Contact our team for current times and booking details.

We've designed MOVE to make taking care of yourself something to look forward to.

Amenities include an infrared sauna, change rooms and showers, towel service, toiletries, a blow-dry area, lockers, smoothies, complimentary coffee and a comfortable lounge.